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Why do some workplaces struggle to keep great employees, even when, on paper, they are doing everything right?

In this Design Insider Original Insights article, Design Insider Ambassador Ben Channon considers inclusive design as one of the most powerful levers still being overlooked in the contemporary workplace.

Recruitment, retention and engagement are no longer simply HR issues. They are core business risks, especially in a post pandemic, hybrid working world.

Ben argues that the physical workplace has a critical role to play in how people feel, perform and belong at work.

Click on the direct grid link in our LinkinBio!

Inclusive design is still often misunderstood as a matter of ramps, lifts and regulatory compliance.

Ben Channon challenges that view. The reality is that inclusive design is not really about space, although that is often how it manifests itself. It is about people.

In a workplace context, inclusive design means creating places that recognise and respond to the full range of human difference, both visible and invisible.

This is not about making changes to benefit a small subset of the workforce. All of us can experience permanent, progressive, intermittent, temporary or situational exclusion at different points in our lives.

Designing inclusively means acknowledging this natural variability as part of everyday life.

Structural measures such as gradients, lifts and step free access remain vital.

However, Ben draws a clear distinction between meeting regulatory basics, making reactive retrospective interventions and pursuing the proactive, value driven ambition of genuine inclusion.

Inclusive design is about how all of us experience buildings.

In the workplace, that means thinking about how environments influence how people feel, perform and belong. It requires designers, architects and clients to move beyond the idea of inclusion as a specialist or edge case consideration.

When inclusion is treated as part of workplace performance, everything shifts.

Ben uses the idea of daily frictions to explain why some workplaces appear successful on plan but fail to get the best out of the people who use them.

These frictions are small but

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Open post by designinsiderlive with ID 17945632284212465

Why do some workplaces struggle to keep great employees, even when, on paper, they are doing everything right?

In this Design Insider Original Insights article, Design Insider Ambassador Ben Channon considers inclusive design as one of the most powerful levers still being overlooked in the contemporary workplace.

Recruitment, retention and engagement are no longer simply HR issues. They are core business risks, especially in a post pandemic, hybrid working world.

Ben argues that the physical workplace has a critical role to play in how people feel, perform and belong at work.

Click on the direct grid link in our LinkinBio!

Inclusive design is still often misunderstood as a matter of ramps, lifts and regulatory compliance.

Ben Channon challenges that view. The reality is that inclusive design is not really about space, although that is often how it manifests itself. It is about people.

In a workplace context, inclusive design means creating places that recognise and respond to the full range of human difference, both visible and invisible.

This is not about making changes to benefit a small subset of the workforce. All of us can experience permanent, progressive, intermittent, temporary or situational exclusion at different points in our lives.

Designing inclusively means acknowledging this natural variability as part of everyday life.

Structural measures such as gradients, lifts and step free access remain vital.

However, Ben draws a clear distinction between meeting regulatory basics, making reactive retrospective interventions and pursuing the proactive, value driven ambition of genuine inclusion.

Inclusive design is about how all of us experience buildings.

In the workplace, that means thinking about how environments influence how people feel, perform and belong. It requires designers, architects and clients to move beyond the idea of inclusion as a specialist or edge case consideration.

When inclusion is treated as part of workplace performance, everything shifts.

Ben uses the idea of daily frictions to explain why some workplaces appear successful on plan but fail to get the best out of the people who use them.

These frictions are small but

8 0

Congratulations to Jonathan Hindle on being awarded an MBE in the King’s Birthday Honours List 2026 for his outstanding services to the furniture industry.⁠
⁠
Over many decades, Jonathan has helped shape the British furniture sector through his leadership, advocacy and commitment to design excellence. From founding the Design Guild Mark to championing the industry through the British Furniture Confederation and supporting future generations through education and mentoring, his impact has been both significant and far-reaching.⁠
⁠
Reflecting on the honour, Jonathan said:⁠
“While the MBE is awarded to me personally, it reflects the collective efforts and achievements of many people over the years… Together, we have worked to support the furniture sector, nurture future talent, and champion the value of British design and manufacturing.”⁠
⁠
A well-deserved recognition for someone whose passion and dedication have made a lasting contribution to the industry.⁠
⁠
Read all about it - find the tagged post through the link in our bio!

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Congratulations to Jonathan Hindle on being awarded an MBE in the King’s Birthday Honours List 2026 for his outstanding services to the furniture industry.⁠
⁠
Over many decades, Jonathan has helped shape the British furniture sector through his leadership, advocacy and commitment to design excellence. From founding the Design Guild Mark to championing the industry through the British Furniture Confederation and supporting future generations through education and mentoring, his impact has been both significant and far-reaching.⁠
⁠
Reflecting on the honour, Jonathan said:⁠
“While the MBE is awarded to me personally, it reflects the collective efforts and achievements of many people over the years… Together, we have worked to support the furniture sector, nurture future talent, and champion the value of British design and manufacturing.”⁠
⁠
A well-deserved recognition for someone whose passion and dedication have made a lasting contribution to the industry.⁠
⁠
Read all about it - find the tagged post through the link in our bio!

8 0

In Riyadh’s rapidly evolving cultural landscape, Lift Studio/Space/Gallery has opened its new home in the JAX District, creating a platform where exhibition, production, collaboration and creative experimentation exist side by side.⁠
⁠
Founded by HH Princess Nouf bint Abdulaziz AlSaud and designed by Quartz Architects, the 6,500 sq ft space has been conceived to support artists not only in presenting work, but throughout the creative process itself.⁠
⁠
With its flexible architectural approach, industrial influences and community-focused vision, Lift reflects a wider shift taking place across Saudi Arabia’s cultural sector as new spaces emerge to support local talent, creative exchange and contemporary artistic practice.⁠
⁠
Discover the full story behind this remarkable new creative destination - find the tagged post through the link in our bio!

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In Riyadh’s rapidly evolving cultural landscape, Lift Studio/Space/Gallery has opened its new home in the JAX District, creating a platform where exhibition, production, collaboration and creative experimentation exist side by side.⁠
⁠
Founded by HH Princess Nouf bint Abdulaziz AlSaud and designed by Quartz Architects, the 6,500 sq ft space has been conceived to support artists not only in presenting work, but throughout the creative process itself.⁠
⁠
With its flexible architectural approach, industrial influences and community-focused vision, Lift reflects a wider shift taking place across Saudi Arabia’s cultural sector as new spaces emerge to support local talent, creative exchange and contemporary artistic practice.⁠
⁠
Discover the full story behind this remarkable new creative destination - find the tagged post through the link in our bio!

4 0

Can a 125-year-old ceramics manufacturer help reshape the future of low-carbon materials?⁠
⁠
In Design Insiders exclusive Q&A, Jason Bridges, Procurement Director at Johnson Tiles, discusses the company’s partnership with Dekiln, the potential of kiln-free tile technology, and why some of the most exciting innovation can come from outside an industry.⁠
⁠
From embodied carbon and circularity to the future of manufacturing in Stoke-on-Trent, this is a fascinating conversation about what sustainable innovation really looks like when it moves beyond the laboratory and towards commercial reality.⁠
⁠
Read the full interview on Design Insider - find the tagged post through the link in our bio!

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Open post by designinsiderlive with ID 18167985667430931

Can a 125-year-old ceramics manufacturer help reshape the future of low-carbon materials?⁠
⁠
In Design Insiders exclusive Q&A, Jason Bridges, Procurement Director at Johnson Tiles, discusses the company’s partnership with Dekiln, the potential of kiln-free tile technology, and why some of the most exciting innovation can come from outside an industry.⁠
⁠
From embodied carbon and circularity to the future of manufacturing in Stoke-on-Trent, this is a fascinating conversation about what sustainable innovation really looks like when it moves beyond the laboratory and towards commercial reality.⁠
⁠
Read the full interview on Design Insider - find the tagged post through the link in our bio!

17 0

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Lift opens in Riyadh’s JAX District as a hybrid creative platform

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